Return & Refund Policy

Order Confirmation & Policy Agreement

By placing an order on the Blossom & Sand website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

By completing a purchase, you acknowledge that you:

  • Have reviewed and accepted the return conditions and timeframes described below

  • Agree to follow the return procedure outlined in this policy

  • Understand that, in the event of a payment dispute or chargeback, this policy and order records may be used as supporting documentation

Returns

If you are not completely satisfied with your purchase, you may request a return for eligible items within 30 days of delivery, provided the conditions below are met.

Return Eligibility

Return requests are subject to approval based on the conditions outlined below.

To qualify for a return:

  • Items must be unused, unworn, and unwashed

  • Items must be returned in their original condition and packaging

  • Items must only have been handled for normal inspection purposes

  • Return shipping costs are the responsibility of the customer

  • Original tags must remain attached.

  • Photographic evidence is required prior to return approval.

  • Returns that do not meet the eligibility requirements may be rejected.

Once your returned item is received, it will be inspected and processed within 7 business days.

Items showing signs of wear, washing, damage, or use are strictly not eligible for return or refund.

Blossom & Sand reserves the right to refuse returns if the item shows signs of wear, misuse, alterations, or damage not caused by us.

How to Request a Return

To initiate a return, please email info@blossomsand.com within 30 days of delivery.

Your request must include:

  • Order number
  • Reason for the return
  • Full name and shipping address
  • Clear photographs of the item from multiple angles
  • Clear photographs showing that all original tags remain attached
  • Photographs showing the current condition of the item and packaging

These photographs are required for us to assess whether the item qualifies for return under this policy.

All return requests are subject to review and approval. Return instructions and the return address will only be provided after approval has been granted.

Please do not send items back without prior authorization. Unauthorized returns may be refused.

Defective or Damaged Items

If your order arrives damaged or has a manufacturing defect, please contact us within 2 days of delivery at:

info@blossomsand.com

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos or a short video showing the problem

Once the issue has been reviewed and verified, we may offer:

  • In certain cases, and at our sole discretion, a replacement or refund without requiring the item to be returned.

  • An alternative solution without requiring the item to be returned

Replacement items are typically processed within 7–14 business days.

Lost, Refused, or Unclaimed Orders

If your package appears to be lost in transit, please contact us with your order number and tracking information. We will assist with an investigation through the shipping carrier.

If the package is confirmed as lost, a replacement or refund may be arranged.

If a package is refused, unclaimed, or returned due to an incorrect shipping address provided at checkout, an administrative and shipping fee of $35 CAD may be deducted from your refund.

Order Cancellations

Orders may be canceled before they have been shipped.

Once an order has been dispatched, cancellations are no longer possible. In that case, you may request a return after receiving your order, subject to this policy.

To request a cancellation, please contact us as soon as possible at:

info@blossomsand.com

International Returns

Approved returns must be shipped to our designated international fulfillment center.

Customers are responsible for all return shipping costs, duties, taxes, customs charges, carrier fees, and any additional costs associated with the return shipment.

The applicable return address will be provided after the return request has been reviewed and approved.

Use a tracked shipping service and retaining proof of shipment until the return process has been completed. Communicate the tracking number and shipment method to our customer service.

Blossom & Sand is not responsible for delays caused by customs authorities, shipping carriers, or lost return shipments.

Returns sent without prior authorization will not be accepted.

Chargebacks & Payment Disputes

If there is an issue with your order, we strongly encourage you to contact our customer support team first so we can resolve the matter as quickly as possible.

In the event of a payment dispute or chargeback, Blossom & Sand may provide documentation to the payment provider, including:

  • Order confirmation

  • Shipping and tracking information

  • Email correspondence

  • Submitted photos, videos, or other supporting evidence

Submitting a chargeback without first contacting our customer support team may delay the resolution process.

Additional Information

  • Returns are not free; shipping and handling costs apply

  • Items returned in an unsanitary, worn, altered, or damaged condition will not be accepted

  • Approved returns must follow the instructions provided by our support team

  • Unauthorized returns may be refused

  • Original shipping charges are non-refundable.

     

  • Return labels are not provided by Blossom & Sand.

     

  • Items returned without original tags attached may be rejected.

     

  • Refunds may be reduced or denied if returned items do not comply with this

    policy.

    Exchanges are subject to product availability and are not guaranteed.

     

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Email: info@blossomsand.com

Our customer support team will be happy to assist you.