Refund Policy

Blossom & Sand

Order Confirmation & Policy Agreement

By placing an order on the Blossom & Sand website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

By completing a purchase, you acknowledge that you:

  • Have reviewed and accepted the return conditions and timeframes described below

  • Agree to follow the return procedure outlined in this policy

  • Understand that, in the event of a payment dispute or chargeback, this policy and order records may be used as supporting documentation

Returns

If you are not completely satisfied with your purchase, you may request a return for eligible items within 30 days of delivery, provided the conditions below are met.

Return Eligibility

To qualify for a return:

  • Items must be unused, unworn, and unwashed

  • Items must be returned in their original condition and packaging

  • Items must only have been handled for normal inspection purposes

  • Return shipping costs are the responsibility of the customer

Once your returned item is received, it will be inspected and processed within 7 business days.
Blossom & Sand reserves the right to refuse returns if the item shows signs of wear, misuse, or damage not caused by us.

How to Request a Return

To initiate a return, please follow these steps:

  1. Email us at info@blossomsand.com within 30 days of receiving your order

  2. Include the following information in your email:

  • Your order number

  • The reason for the return

  • Photos of the item (required if the item is damaged or defective)

  • Your full name and shipping address

  1. Wait for return approval and instructions before sending your item back.

Please do not send items back without authorization, as unauthorized returns may not be accepted.

We recommend using a tracked shipping service and keeping proof of shipment until the return process is completed.

Defective or Damaged Items

If your order arrives damaged or with a manufacturing defect, please contact us within 2 days of delivery at:

info@blossomsand.com

Include the following information:

  • Your order number

  • A brief description of the issue

  • Clear photos or a short video showing the problem

Once the issue has been reviewed and verified:

  • We may offer a replacement, depending on availability and the nature of the issue

  • In certain cases, returning the item may not be required

Replacement items are typically processed within 7–14 business days.

Lost, Refused, or Unclaimed Orders

If your package appears to be lost in transit, please contact us with your order number and tracking details. We will assist with an investigation through the shipping carrier.

If the package is confirmed as lost, a replacement or refund may be arranged.

If a package is refused, unclaimed, or returned due to an incorrect shipping address provided at checkout, an administrative and shipping fee of $35 CAD may be deducted from your refund.

Order Cancellations

Orders may be canceled before they have been shipped.

If your order has already been dispatched, cancellation will no longer be possible. In that case, you may request a return after receiving the package.

To request a cancellation, please contact us as soon as possible at:

info@blossomsand.com

Please note that return shipping costs remain the responsibility of the customer.

Chargebacks & Payment Disputes

If there is an issue with your order, we strongly encourage you to contact our customer support team first so we can resolve the matter quickly.

In the case of a payment dispute or chargeback, Blossom & Sand may provide documentation to the payment provider, including:

  • Order confirmation

  • Shipping and tracking information

  • Email correspondence

  • Submitted photos or evidence

Submitting a chargeback without contacting us first may delay the resolution process.

Important Information

  • Approved returns must be shipped to our central fulfillment warehouse

  • Return shipping costs are not covered by Blossom & Sand

  • We are not responsible for delays caused by customs or shipping carriers

  • Items returned in an unsanitary, worn, or damaged condition will not be accepted

  • Returns are not free; shipping and handling costs apply

Contact Us

If you have any questions about this Return & Refund Policy, please contact us.

Email: info@blossomsand.com

Our customer support team will be happy to assist you.